Delivery, Cancellation, Returns, Refunds

| Returns | Delivery |

 

Returns policy

  1. Introduction

1.1   We understand that from time to time you may wish to return a product to us.

1.2   We have created this policy to enable you to return products to us in appropriate circumstances.

1.3   This policy shall apply to all of our customers, irrespective of their geographical location.

1.4   This policy shall apply to all orders submitted through our website.

1.5   This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

  1. Returns

2.1   If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)   we receive the returned product within 14 days following the date of dispatch of the product to you;

(b)   the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)   none of the exclusions set out in this policy apply.

  1. Returns procedure

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3.2   Products returned under this policy must be sent by Royal Mail Signed For delivery to Caroline Bloomfield, Goldrings, West Street, Midhurst, West Sussex GU29 9NQ.

3.3   You will be responsible for paying postage costs associated with returns under this policy.

  1. Exclusions

4.1   The following types of product may not be returned under this policy:

(a)   food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;

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(e)   toiletries and cosmetics;

(f)    any product made to your specification;

(g)   any product made to order;

(h)   any product personalised or adapted for you; or

(i)    gift vouchers.

 

  1. Refunds

5.1   We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2   We will not refund to you the original delivery charges relating to the returned product.

5.3   We will not refund to you any costs you incur in returning the product to us.

5.4   We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5   We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

  1. Improper returns

6.1   If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)   we will not refund the purchase price or exchange the product;

(b)   we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

  1. Our details

7.1   This website is owned and operated by CAROLINE BLOOMFIELD.

7.2   Our principal place of business is at Goldrings, West Street, Midhurst, West Sussex GU29 9NQ.

7.3   You can contact us:

(a)   by post, using the postal address;

(b)   using our website contact form;

(c)    by email, using the email address published on our website from time to time.

 

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Delivery policy

  1. Introduction

1.1   In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2   This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

  1. Delivery charges

2.1   All orders will be subject to delivery charges as detailed in Section 5.

  1. Geographical limitations

3.1   We will deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland, Europe and Worldwide.

3.2   We may from time to time agree to deliver products to other countries and territories.

  1. Delivery methods and periods

4.1   The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)   if your delivery address is on the United Kingdom mainland, you will be able to select Royal Mail postage for orders under 1kg and Royal Mail Signed For for orders over 1kg and the typical period for delivery of products by this method is up to 3 working days.

4.2   If you place your order on a working day, these time periods run from the close of business on that day; if you place your order on a non-working day, these time periods run from the close of business on the next following working day.

4.3   The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

  1. Delivery charges

5.1   Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us if the item is large ie chest of drawers and needs to be delivered to your home.

5.2   Applicable delivery charges will depend upon the location of the delivery address, and the size and weight of the products in your order.

5.3   Our delivery charges are as follows:

(a)   in respect of Royal Mail, delivery charges will be:

<100g (not signed for) | UK = £1.95 | EU = £2.95 | RoW = £3.55

101g – 1kg (not signed for) | UK = £3.00 | EU = £8.95 | RoW = £14.55

1kg – 2kg (signed for) | UK = £5.95 | EU = £12.95 | RoW = £18.95

>2kg (signed for) | UK = £9.95 | EU = £14.95 | RoW = £21.95

  1. Delivery tracking

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  1. Receipt and signature

7.1   All deliveries over 1kg must be received in person at the delivery address, and a signature must be provided. Deliveries under 1kg will be sent Standard Royal Mail.

  1. Additional deliveries

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  1. Collection

9.1   If your products remain undelivered the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

  1. Delivery problems

10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

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10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)   you provided the wrong address for delivery;

(b)   there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)   the address for delivery cannot safely be accessed;

(e)   if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.